Many aspects of your characters, such as current clothing or acquaintances in your journal, are saved and stored on our servers. The mail you can send and receive through our in-game mail system (Writing Desk) is stored on your computer in a file in your game folder on both PC and Mac computers. Please consider backing up this folder (or the specific file "ejLetters.yap") to ensure you do not lose access to saved letters.
Note: As of Update 4 we have also added an ejMag.yap file. This file stores your current place in the Magazine and should be copied to your new folder along with your ejLetters.yap file.
Currently, when there is a game update we ask that you download the game client again. (In the future we hope to have a more user-friendly system for game updates.) This means that a new "letters" file is created for you in the newest game folder. You can copy the file that contains your letters from your previous game folder into the same location in your newest game folder. Look for the file named "ejLetters.yap" near the file you use to start the game.
Please contact Customer Service if you have any questions or concerns: firstname.lastname@example.org